Welcome to the FAQ of elleglobals.com
🛒 1. How to place an order?
Simply browse our website, select the products you like, click “Add to Cart”, and then go to the checkout page to fill in the shipping information and complete the payment.

🚚 2. Do you support delivery within the United States? How long does it take to receive it?
Yes, we support delivery to all states in the continental United States.
Standard delivery: 3-7 business days
Express delivery (if applicable): 1-3 business days
All orders will be processed and shipped within 1-2 business days, excluding statutory holidays.

💳 3. What payment methods can I use?
We currently support the following payment methods:
Visa / Mastercard / American Express / Discover
PayPal
Apple Pay / Google Pay (supported by some devices)
All payment processes are encrypted to ensure security.

🔄 4. Can I return or exchange my products?
Of course. We provide a 14-day worry-free return and exchange service.
Please ensure that the product is unused, undamaged and in its original packaging.
For the return and exchange process, please refer to our [Return and Exchange Policy] page.

📦 5. Can I track my order?
After the order is shipped, you will receive a confirmation email with the logistics tracking number, and you can click the link to check the package status in real time.

❓ 6. What if the product is damaged when it arrives?
Please take a photo and contact our customer service email within 72 hours after receiving the product. We will process a replacement or refund for you as soon as possible.