Thank you for visiting elleglobals.com. In order to give you a clearer understanding of our delivery arrangements and services, please read the following delivery policy carefully.

📦 1. Delivery processing time
All orders will be processed and shipped within 1-2 business days (excluding weekends and US statutory holidays).
During peak shopping seasons (such as Black Friday and Christmas), processing time may be slightly delayed.

Delivery within the United States
We provide delivery services in all states of the United States, and our cooperating logistics companies include:
USPS (United States Postal Service)
UPS
FedEx
Estimated arrival time (calculated from the date of shipment):
Standard delivery (USPS First Class) 3-7 days
Fast delivery (UPS/FedEx) 1-3 days
We will send you the tracking number by email, and you can track the status of the package in real time.

🌐 3. International Shipping Service
We support shipping to the following regions/countries (including but not limited to):
Canada
United Kingdom
Australia
Most European countries
Some Asian regions (such as Japan, Singapore, Hong Kong, etc.)

International Logistics Partners:
DHL Express
UPS International
USPS International
Estimated delivery time: 7-20 business days, depending on the country/region and customs processing time. Expedited service (5-10 days) is available for some regions.

🧾 4. Duties, Import Taxes and Liability Statement
For international orders, customers may need to pay additional duties, import taxes or other customs clearance fees according to the laws of the receiving country. Please note:
All taxes and fees are borne by the recipient.
We cannot control or predict the customs fees of various countries.
If the customer refuses to accept the package and returns it, we will deduct the round-trip shipping fee before refunding.

📑 5. Export Compliance and Product Declaration
We comply with US export regulations to ensure that all products leave the country legally.
The value and name of the goods will be filled in the international invoice truthfully. We do not accept requests to mark packages as “gifts” or under-quote values.

🚚 6. Package loss, delays, and shipping issues
We are not responsible for shipping delays caused by logistics delays or uncontrollable factors (such as weather, customs inspections). However, we will try our best to assist customers in contacting logistics suppliers and follow up.

📍 7. Wrong address or undeliverable
Please make sure the delivery address you fill in is complete and accurate. If the package is returned due to an incorrect address:
We can re-ship (the customer is responsible for the shipping cost of re-shipping)
Or arrange a refund after deducting the original shipping cost.

🎁 8. Packaging instructions
All products are shipped in safe and protective packaging. Some products support gift packaging, which can be selected at checkout.